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How to reset your password

If you have forgotten your password, or did not set a password when your account was created, you can reset your password to access your account.

Steps for resetting your password

  1. Go to the portal for the organization
  2. Click the SIGN IN link in the top right
  3. Click the link “Lost password? / Can’t sign in?” directly below the SIGN IN button
  4. Enter your email address in the box and click the SUBMIT button. The next steps are different depending on whether you had previously set up a password or not.

If you see a form to enter and confirm your new password:

  1. Enter your password in the “Password” and “Confirm password” boxes
  2. Click the SAVE button
  3. Locate the confirmation email in your inbox and open it. If you don’t see it in your inbox try your spam/junk mail folder
  4. Click the link “Confirm my account”

If you see a box to enter in your email address again

  1.  Enter your email address again and click the SUBMIT button
  2. Locate the password reset email in your inbox and open it. If you don’t see it in your inbox try your spam/junk mail folder
  3. Click the link “Create new password”
  4. Click the link “Confirm my account”
  5. Click the CHANGE PASSWORD button

Updated on:

December 3, 2016