There are two ways that you can download your documents:
If you’re having difficulty accessing the documents the first thing to check is if you are logged in. Some requests are public but their documents are private, meaning that you can get to the request itself without being able to see the documents. If you can see that documents were released in the timeline on the right, but the documents themselves aren’t listed in the Documents section on the left then you are not logged in.
February 26, 2020