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NextRequest respects our users' privacy and values the trust you place in us when you use our services and provide us with your personal information. This Privacy Policy describes the information we collect from users of NextRequest, how we use that information, and under what circumstances we are permitted to share that information with third parties. Capitalized terms used in this Privacy Policy have the same meaning as in our Terms of Service. If you have any questions or concerns regarding privacy using the Services, please contact us at support [at] nextrequest.com.
1. How NextRequest Collects and Uses Information
1.1. Account information. If you register for an account on the Service, we require you to provide an email address and password. We use this information to authenticate you on the Service. We also use your email address to send you notifications related to your account and requests.
1.2. Request information. When you make a request, you may provide your email address, name, phone number, address, and company name along with the request. NextRequest shares this information only with the Agency to which the request is directed. The Agency may disclose this information to other parties at their discretion or as required by law, such as in response to another public records request. We use your email address (if provided) to send you notifications related to your requests.
1.3. Requests and replies. Your requests will be made available to the Agency and to the public, if the Agency chooses to make it public. When you respond to Agency activity related to your request, or otherwise post follow-up information to a request—whether on the Service or in response to email notifications from the Service—these posts are made available to the Agency and to the public, if the request is public. You should not include personal information in the content of your requests or responses.
1.4. Communications with NextRequest
1.4.1. Administrative emails. You may occasionally receive emails or other communications from us in connection with the Service. Some of these, such as administrative communications related to your account (e.g., for password or account recovery), you may not be able to opt out of, except by canceling your account.
1.4.2. Other emails. We may also send you other messages, such as updates about the Service, which you can opt out of, either by changing your account settings or using an “opt out” or “unsubscribe” link in the emails themselves.
1.4.3. Information you provide to NextRequest. If you contact us to request support, suggest a feature, report abuse, or for any other reason, we may use this information to improve the Service, develop new services, and take other actions, such as investigating abuse or illegal activity.
1.4.4. We will never email you to ask for your password or other account information. If you receive such an email, please do not reply, but instead forward it to us immediately at support@nextrequest.com.
1.5. Automatically-Provided Information
1.5.1. The device or software you use to access the Service may provide information to NextRequest automatically, including metadata related to your requests, information about your hardware or software environment, and your IP address.
1.5.2. We may use information about your operating environment, such as the type of device you are using, the operating system you are using, the version of the browser you are using, and your display type and size, to customize the Service for you. We may also aggregate information about our users' operating environments to understand our users' needs, improve the Service, and develop new services.
1.5.3. We may use cookies to improve your experience when using the Service, for example by remembering actions you have taken over the course of a visit to the Service. We never store passwords or personal information in cookies. If you do not wish to have cookies stored by your browser, you can configure your browser to reject or ask you before storing cookies.
1.5.4. NextRequest does not track its users' activity across third-party sites, and does not permit any third-party to collect personal information about our users' activities across websites. The NextRequest website does not respond specifically to “Do Not Track” signals or similar browser- based preferences, because we never enable the tracking of our users.
2. When NextRequest May Share Information
2.1. With Your Consent. NextRequest may share information that you provide as necessary to provide the Service. For example, NextRequest shares any personal information you provide with the Agency receiving your request, and makes your requests (and your follow-up comments on requests) publicly available on the site.
2.2. With Our Service Providers. NextRequest may choose to engage third-party service providers to assist us in operating, enhancing, and improving the Service. These service providers are bound by confidentiality obligations and do not have the right to use any NextRequest user information except as necessary to assist us in providing the Service.
2.3. In Aggregate or Anonymized Form. We may aggregate information about your use of the Services with information about other users in a way that does not identify individual users or their activity. We may share aggregate, anonymous information without restriction.
2.4. For analytics purposes. We use Google Analytics to collect information about use of the Service, such as how often users visit our site, what pages they visit when they do so, and what other sites they used previously. We use this information to improve the Service and to develop new services. Google Analytics collects only the IP address assigned to you on the date you use the Service—we do not provide any other identifying information to Google. Although Google Analytics uses a permanent cookie on your web browser to identify you as a unique user each time you visit this site, the cookie cannot be accessed by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
2.5. In the Event of a Business Transfer. If NextRequest or any of our Services is ever acquired by a third party, user information may be among the acquired business assets. Moreover, if we go out of business or enter bankruptcy, user information could be an asset that is transferred or acquired by a third party. You acknowledge such transfers may occur, and that any acquirer may use your personal information as described in this Privacy Policy.
2.6. For Legal Reasons and to Prevent Harm. We may access, preserve, and disclose any information we reasonably believe, in our sole discretion, is necessary to: (i) satisfy any law, regulation, legal process, governmental request, or governmental order, (ii) enforce this Privacy Policy or our Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) protect the safety of any person, or (v) protect NextRequest's rights or property. Nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any request by a third-party (including a government) to disclose your information.
3. Changes to this Privacy Policy
3.1. We may amend this Privacy Policy from time to time, using the process for modifications set forth in our Terms of Service. Use of information we collect is subject to the Privacy Policy in effect at the time that information is collected.
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