How our Public Records Request Solution Works


Receive Requests

Accept requests through a modern online portal. Connect requesters with self-serve information.


Track & Process

Route to staff automatically. Maintain compliance with dashboards and audit trails


Release Records

Send documents of any type or size. Release to an individual or the public at large.

Simplify your Open Records Request Workflow


  • Due date notifications ensure nothing is missed
  • Automated emails remind support staff so you don't have to
  • Summaries of all recent actions



  • Identify SSNs, emails, phone numbers and other sensitive information with ease
  • Create custom redaction recipes
  • Auto-generate exemption logs and reports


  • Customize recurring and ad-hoc reports
  • Visual dashboards to identify trends
  • API end-points for raw data access



  • Custom invoicing templates
  • Calculate staff billable hours automatically
  • Accept payments online
  • PCI-compliant payment processing.

"It’s the best thing created for all Public Records responders!
NextRequest is the simplest and most convenient way to receive and track all public requests for both the requester and responsive staff."

Karen Ang, City of Vallejo

Additional Records Request Automation Features and Tools

  • Roles & Permissions
  • Audit Trails
  • Request Diversion
  • Tasks
  • Automated Routing
  • Customizable FAQs
  • Email Bridge
  • Due Date Tracking
  • Multi-Departmental Tools
  • Centralized & Decentralized
  • Message Templates
  • Email Automation
  • Time-Tracking
  • Document Workflow
Find out why we're the best public records software.
Discover the NextRequest difference