Case Study

CITY of SAN DIEGO

2,833

requests in 
10 months

517

Requests
Deflected

6,273

Documents
Shared

43k

Document
Downloads

“This new public records portal created by NextRequest will give ordinary people access to wide swaths of information.”

Kevin Faulconer
Mayor

EFFICIENCY & TRANSPARENCY
As the eighth largest city in the United States, San Diego is leading the way in building out its technological and data infrastructure to make government services and information more accessible to citizens. “This new public records portal created by NextRequest will give ordinary people access to wide swathes of information that would have been more difficult to acquire without this technology. This is a major step forward in our work to make city government more efficient and effective,” said Mayor Faulconer.

IMMEDIATE SAVINGS 
San Diego has taken full advantage of NextRequest’s customizable routing feature. In the first three months of the portal being online, routing alerts were triggered over 190 times, automatically directing people to information - Mayor Kevin Faulconer as varied as documents on Sea World, building permits, and property tax information. Enabling requesters to immediately discover and download documents of interest prevents duplicate requests and saves many hours of staff time.

INFORMING OPEN DATA
San Diego also sees NextRequest as a critical part of its open data program. “By watching trends in our public records act requests, we will be able to more effectively target datasets for release to the City’s Open Data Portal, increasing efficiency for our government employees and transparency to our residents,” said Maksim Pecherskiy, the City of San Diego’s Chief Data Officer.

VISIT: http://sandiego.nextrequest.com


Image: Ewen Roberts (attribution CC by 2.0)