How the Wyoming Department of Environmental Quality Upgraded its FOIA Process
Keys to Project:
Salability and a digital solution
State:
Wyoming Department of Environmental Quality (WYDEQ)Population:
578,803Products:
Challenge:
The Department's records requests volume had been increasing and its leaders needed a way to better keep track of their requests.
Solution:
NextRequest powered by CivicPlus®
Result:
The Department now leverages an easy-to-use tool to manage requests.
NextRequest is web based and very easy to use. Training new users in our department has been painless.
Keith Guille
Public Information Officer
Standing Guard
The Wyoming Department of Environmental Quality, or DEQ, is comprised of seven divisions with numerous programs that serve over 5,000 businesses annually, operating over 28,000 individual facilities throughout Wyoming. The Department monitors, regulates, and encourages the minimization of environmental pollution to protect the environment in the state. In this process, the Department enables responsible economic development while facilitating good stewardship of the state’s resources. Like many state agencies, their records requests volume had been increasing, and they wanted a way to better keep track of their requests.
Off Track
Meet Keith Guille. As the DEQ’s Public Information Officer, he handles information that is released to the public — including public records. He works with all divisions and programs to coordinate these efforts. Prior to CivicPlus® (formerly NextRequest), his administration was using a Google form that kept track of the requests in a Google Sheet. One of the biggest struggles his agency had before using NextRequest FOIA software was keeping track of where the request was in the process. Was it still open? Was it closed? Was it ever responded to? A four-year search for a better way came to an end when Keith happened upon the former NextRequest website and was “very impressed with what he saw.”
Back on Track
Fast forward to today. Keith says that training “new users in our department has been very painless” and that the web-based application is “easy to use.” He also said that the reporting tool is exactly what he needed to report information to the director. As the PIO, public record management isn’t Keith’s sole responsibility which includes press and public inquiries regarding his department and the development of outreach efforts to better promote the work we do. He says that the NextRequest solution has “freed up my time to focus on other efforts.”