Case Studies - Cities & Towns

"NextRequest allows us to meet the mission that the City has always had, to be transparent and to be open and to provide what we can."

"Before implementing NextRequest, [records requests] took either the full 10 days or we had to ask for extensions."

“We love the ease of use of NextRequest! New employees are able to jump right in and start using it.”

“What’s not to LOVE? The ease of use, the functionality, the updates that are provided, the efficiency!”

"Tracking every request that comes in while sending automatic reminders to staff has been a big help."

“The addition of NextRequest has made it so much easier to track requests throughout our departments.”

"We do business with lots of vendors and none compare to the service and response time of NextRequest staff."

"The phone is ringing less and more people are going to the portal and finding what they need."

"Prior to NextRequest, we struggled with tracking, time management, and redactions."

"I love the reports showing how much time and money we spend on records requests."