Case Studies

“We would have drowned under the increase in requests if it were not for this software.”

"Our records request process was cumbersome and inefficient, now we’re paperless & easy to operate.”

“Our public records process prior to using NextRequest was time-consuming and inaccurate.”

“The addition of NextRequest has made it so much easier to track requests throughout our departments.”

“NextRequest is web based and very easy to use. Training new users in our department has been painless.”

"I love the reports showing how much time and money we spend on records requests."

"NextRequest provides great customer service and actively uses customer feedback to make a great product."

“We love the ease of use of NextRequest! New employees are able to jump right in and start using it.”

“Overall it has really increased our productivity and streamlined our processes.”

"Prior to NextRequest, we struggled with tracking, time management, and redactions."

"We do business with lots of vendors and none compare to the service and response time of NextRequest staff."

"Tracking every request that comes in while sending automatic reminders to staff has been a big help."

Before implementing NextRequest, [records requests] took either the full 10 days or we had to ask for extensions.

“What’s not to LOVE? The ease of use, the functionality, the updates that are provided, the efficiency!”

"NextRequest has saved me time, paper, and worry about staying up to date with the status of each request."

“NextRequest has been very user friendly for myself, my colleagues, and for members of the public.”

"It streamlines the OPRA request process while retrieving communication and documentation."

"The phone is ringing less and more people are going to the portal and finding what they need."

The public records portal will help connect the public with information that may already exist online.