NextRequest is growing! We're looking for someone who can help us continue to build a more efficient and transparent public records process. If you are excited about helping others utilize tools to make government information accessible and meaningful, this is the job for you.
The Onboarding Specialist is the main point of contact for new customers and leads onboarding and implementation of our software. You’ll work closely with the customer to understand their current processes and pain points so that you can deliver an exceptional onboarding experience and get them up and running quickly. Onboarding responsibilities include leading kickoff calls, project managing implementation of the software, conducting customized product training sessions, etc. You will work closely with the Customer Success, Sales, and Product teams to expand current resources and processes to improve the customer experience. Support responsibilities include responding to customer inquiries, triaging support issues, and documenting bugs. You will be a leader in understanding and meeting our customers’ needs. Once it is safe to do so again, this role may have a 10% travel component.
What you will do:
You’ll be a good fit if you have:
Extra points if you have:
Who we are:
NextRequest makes public records requests friendlier for the public and easier for governments. We are motivated by civic transparency and government ingenuity. Our mission is to revolutionize records requests through technology, trust, and community.
Over the past 6 years, our team has built an amazing product that allows governments to be both more transparent and efficient while serving their communities. NextRequest works with nearly 200 customers across the U.S. ranging from the largest cities to small towns, police departments, counties, state agencies, educational institutions, and special districts. The agencies of all types and sizes use NextRequest to accept, coordinate, and fulfill record requests all in one place. The company's public records software works cross-departmentally to streamline requests so that no request goes unanswered. NextRequest protects the flow of the agency's sensitive information with best-in-class security, compliance, and data protection for its customers including mapping to CJIS & HIPAA Security Rule controls and a SOC 2 security audit.
What we offer you:
We are committed to a workplace that reflects our community. We especially encourage applicants who are underrepresented in the tech industry, including women, people of color, and LGBTQIA candidates.
Compensation: $50,000-$60,000 + commission + equity + benefits