COVID-19 is Changing Records Request Management. We’re Here to Help.

March 27, 2020

Timely, accurate, and official government information is more important than ever. As soon as the state mandates started we quickly shifted company priorities to focus on making sure that we can continue to be there for our customers without any interruptions. 

Our goal is to align ourselves with our customers' current priorities by adapting our processes and tools to fit their current needs. We believe that NextRequest is more useful than ever in helping governments to collaborate remotely and asynchronously, and to communicate critical information to constituents. We are well prepared for these types of events, and you can rely on us during this crisis.

Over the next few weeks we will be delivering information offering tips on how to continue to process records requests in this new landscape. We have online, on-demand documentation like video webinars and a self-serve help center so that you can access resources whenever you have time. 

Topics we’ll cover include:

  • Managing requester expectations
  • Tips on remote work
  • Reducing common requests
  • Managing records requests with reduced staff

Our team is working around the clock to develop new resources for our customers and communities, and we will continue to share more as the situation evolves. 

Please stay safe, stay healthy, and stay connected—and let us know how we can help.